You can permanently delete your VOpilot account and the data associated with it at any time. There are two ways to do it. If you want a copy of anything first, export it before you delete: contacts and expenses export to CSV, report totals to CSV, transactions to a QuickBooks file, and invoices download as PDFs.
Delete it yourself, in the app
Sign in and go to Settings → Privacy & security → Delete account. Type DELETE to confirm, and your account and data are removed immediately and permanently. Any active subscription is canceled as part of the deletion. If your trial or plan has ended, the plan screen you see when you sign in has the same Delete account option, and you don't need to choose a plan first.
Can't sign in? Request it by email
Email support@vopilot.co from the email address on your account and ask us to delete it. We'll verify it's you, delete the account and its data within 30 days, and email you a confirmation.
What gets deleted
Everything tied to your account in VOpilot’s database and file storage: your profile and business details, jobs and auditions, invoices and payments, contacts and notes, expenses and residuals, agreements and NDAs, uploaded files, takes and deliverables, your published site, your mailbox connection, your login, the stored copies of emails you forwarded to VOpilot and our log of them, the emails you sent to our support address from your account’s email address that are held in VOpilot (including the copy saved as each one arrived), the payment notices Stripe sent us about your connected Stripe account, and files you deleted recently that were still waiting to be removed.
What we may keep, and for how long
- Backups. Copies of deleted data remain in backups until they expire: within 7 days in our database provider’s daily backups, and within 30 days in our own encrypted backups. Copies made before October 7, 2026 can also remain, encrypted, in the backups of the computer that makes ours until they age out.
- Records the law requires. If the law requires us to keep a record (for example, one tied to a payment you made to us), we keep only that, only for as long as required, and then delete it.
- Our support mailbox. Emails you sent to support@vopilot.co also stay in the support mailbox itself. Ask us and we’ll delete them.
- Support emails we can’t match to you. We match an email to our support address to your account by the address it came from. One sent from a different address stays in our support inbox until you ask us to delete it, and the copy saved as it arrived is deleted on our forwarded-email schedule: its body 30 days after we handled it, its sender and subject within 180 days.
- Our payment and job logs. Our log of the payment notices Stripe sends us about your VOpilot subscription is deleted within 180 days, and any detail in our background jobs’ run logs that names your email address is cleared within 180 days. Our record of which signup and payment alerts our team was sent about your account names it by its ID only, and is deleted within 180 days.
- Our team’s alert emails. When you sign up, subscribe, pay, or cancel, our team is sent an email about it that names you. Those emails are kept in our team’s mailbox, not in VOpilot. Ask us and we’ll delete them.
- Payment processors. Stripe and PayPal keep their own records of the transactions you ran, under their own retention policies.
- Affiliate records. If you signed up through an affiliate’s link, the affiliate’s record of commission earned keeps the amounts but no longer points to your account.
- Our mailing list. The mailing list is separate from your account. Use the unsubscribe link in any of its emails, or ask us to remove you.